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Last Updated: May 2023

Acuity Commodities (“Acuity”) set out this Privacy Policy (the “Privacy Policy”) to protect your privacy while using our websites, products or services. You have the right to access, correct, update or delete any personally identifiable information held about you by request. We reserve the right to modify this Privacy Policy.
Acuity’s Privacy Policy establishes the key principles that we follow in protecting the personal information that we collect. Acuity complies with the legal requirements in the UK.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.


  1. How we collect personal information
    Personal information is any information that can be used to identify an individual, including name, email address, phone number, login information or geographic location. Acuity collects personal information that is necessary for business purposes, which will be disclosed to you at the time of collection. Acuity may collect personal information from trusted third-party sources and engage third parties to collect personal information to assist us.
    We collect personal information when you fill in forms on our website, including when you request a free trial, register for a service, or respond to offers such as sample reports. We have details of transactions you carry out through our site or with us, and of the fulfilment of your orders. We also keep a record of our correspondence if you contact us.
    Acuity may collect and aggregate data using cookies and weblogs, for example. The information includes, but is not limited to, traffic data, geographical location data and other communication data.


  2. Why we keep your data

    Acuity may use your personal information for operational, legal, administrative, and other legitimate purposes permitted by applicable law. Some of the ways we may use personal information include:

    • ​Providing you with requested products or services.

    • Order processing, and to provide transaction documents.

    • Allowing users to participate voluntarily in mailings about similar products or other events.

    • Providing product service updates, information, and alerts.

    • Sending communications, including for marketing or other customer satisfaction purposes.

    • Analysing and monitoring extent of use.

    • Providing customised or related product and service information.

    • To contact users for information verification purposes.

  3. How we use the information
    If you are an existing customer, we may contact you by electronic means with information about goods and services similar to those which were the subject of any previous sale to you. If you do not want us to use your data in this way, you may unsubscribe from mailing lists or any registrations on the site. You may also opt in or out of receiving product or service information by contacting the Data Protection Officer at:
    Acuity Commodities
    Claremont Business Centre, Office 3, 6-8 Claremont Road, Surbiton, Surrey KT6 4QU, UK


  4. Your right to access and correct your data
    You have the right to access, correct, update or delete your personal information by informing Acuity directly. You may limit the use and disclosure of your information by either unsubscribing from marketing communications or contacting the Data Protection Officer at:
    Acuity Commodities
    Claremont Business Centre, Office 3, 6-8 Claremont Road, Surbiton, Surrey KT6 4QU, UK


  5. Information sharing
    Acuity may disclose personal information to service providers we engage for the purposes of operating our business, delivering, improving and customising our products or services, sending marketing and communications related to our business, payment processing, and for other legitimate purposes permitted by applicable law or otherwise with your consent. Personal information handled by these service providers is subject to their terms of use and privacy policies.
    If Acuity sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, you agree that Acuity may transfer your personal information to a third party as part of that transaction.
    In all cases Acuity requires all unaffiliated third parties to treat personal information as confidential. Acuity will not provide personal information to third parties for their own marketing purposes without your consent.
    If you participate in a discussion or provide comments related to Acuity on a social media or other public platform, you should be aware that the information will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Acuity nor you have control over.


  6. Security of personal information
    Acuity has technical safeguards in place to help protect the personal information we collect. Acuity will take reasonable and appropriate steps to ensure the safety of your personal information. Personal information is stored in electronic format in the cloud in the United Kingdom and the United States where Acuity conducts business.


  7. Retention of the information
    Acuity will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets and enforce our agreements.


  8. Cookies
    A cookie is a text file that is created when your browser visits a particular website. When visiting our websites, our servers may query your computer to see if there are cookies previously set by Acuity. Every time you visit the Acuity website, your browser retrieves and sends a cookie to our website’s server.
    You may be able to set your web browser to alert you when a cookie is being used, and may accept, reject or disable the cookie on your browser entirely. However, disabling cookies may prevent you from using some features on Acuity websites.


  9. Other contractual relationships
    If you enter into a separate contractual relationship with Acuity which requires, or contemplates, collecting, using, or sharing information about you in a manner that is different than that which is described in this Privacy Policy, the terms of that agreement will apply.

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